How can we help?

Product advice, order questions and care support.

  • WhatsApp

    068 907 3603

    Quickest route for anything about an existing order.

  • Social

    Instagram and Facebook: @domuella

    New pieces, care notes and everyday ideas.

  • Delivery and returns

    Flat R125 nationwide. Diatomite 3–7 days; serving boards up to two weeks.

    Shipping · Returns

Send a message

Ordering or order issues: include your order number and the email or mobile number used at checkout. If something arrived damaged or incorrect, reply to your order confirmation email with photographs of the item, packaging and courier label.

Choosing or caring for a product: tell us where you want to use it, and include the surface measurements if you need size advice.

Include this for anything about an existing order.

For a damaged item, tell us what arrived and reply to your order confirmation email with photographs - we cannot accept attachments here.

We do not need payment details - never include card numbers in a message.

Have a question? Chances are we have answered it.

Materials, care, delivery and returns — the FAQ covers what we are asked most, with answers you can read right now.

 Read the FAQ