Frequently asked questions
Materials, care, delivery and returns.
About Domuella
What makes Domuella products different?
We choose products for more than their appearance. Each piece should be clever, useful or genuinely special — something with a clear place in everyday home life and enough natural character to feel different from the ordinary.
Diatomite
What is diatomite?
Diatomite is a naturally occurring, highly porous mineral material formed from deposits of microscopic algae. Its porous structure allows it to absorb moisture quickly.
Where can I use a Diatomite Dry Living Stone?
Depending on its size, it can help manage water and condensation around showers, sinks, cold glasses, water jugs, pet bowls and dish-drying areas. Follow the use guidance on the individual product page.
Which size should I choose?
Match the size to where it will sit.
- Bath Stone, 60 x 39 cm — sized for stepping onto beside a shower or bath.
- Dry Stone, 40 x 30 cm and 30 x 30 cm — for sinks, counters and draining glassware.
- Coaster Set (4), 10 x 10 cm — for individual glasses.
Can a diatomite stone crack?
Yes. It is a stone-based product made for everyday use, but it can chip or crack if it is dropped or struck. Handle it with care and keep it on a stable surface.
Serving boards and wooden products
Are the wooden boards identical to the photographs?
No. Natural grain, tone, knots, edges and shape can vary from one piece to the next. The product page should explain the expected variation before you buy.
What shapes and sizes are available?
The range currently includes a Long Serving Platter, Harvest Boards in round and square, and a Hand Bowl. Exact options are listed on each product page.
Care and cleaning
How do I clean a diatomite product?
Rinse it under running water. If it needs more than water, use a soft, natural-bristled brush or a gentle scrubber, then let it air-dry fully before you use it again.
How do I get a stubborn stain out of a diatomite product?
Wash the area with a mild detergent, or soak the slab for 10 minutes in equal parts water and white vinegar. Rinse it and let it air-dry fully.
In extreme cases, work over the mark with fine-grit sandpaper on a completely dry slab, using light, even strokes, then wipe the dust away with a damp cloth.
How do I care for a wooden board?
Full care guidance for the boards is being confirmed with our maker and will be published here. If you need advice in the meantime, get in touch and we will help.
Shipping and delivery
Do you deliver throughout South Africa, and what does it cost?
Yes. Domuella offers nationwide delivery in South Africa for a flat R125 per order.
How long will my order take?
Diatomite products are estimated at 3–7 days. Serving boards have an extended lead time of up to two weeks.
These are estimates and may be affected by weekends, public holidays, delivery location and circumstances outside our reasonable control. If a material delay affects your order, we will contact you using the details supplied at checkout.
Returns and damaged orders
What is the returns window?
For an eligible change-of-mind return, contact Domuella within seven days after receiving the product. The item should be returned in its original condition and packaging. Return-delivery costs for a change-of-mind return may be for the customer's account.
Different rights and costs apply when an item is defective, damaged in transit or supplied incorrectly. Please read the full policy before requesting a return.
What should I do if an order arrives damaged or incorrect?
Please contact Domuella as soon as possible, ideally within 48 hours of delivery. Include your order number and clear photographs of the product, packaging and courier label.
We will review the issue and arrange the appropriate replacement, return or refund at no additional cost where the item was damaged in transit or supplied incorrectly. This reporting request does not limit any rights you may have under applicable consumer law.
Do products have a warranty?
Your purchase is protected by the rights that apply under South African consumer law. If a product is unsafe, defective or not reasonably suitable for its intended purpose, contact Domuella with your order number and photographs so that we can assess the appropriate repair, replacement or refund.
Damage caused by misuse, dropping a stone product, incorrect care or ordinary wear is handled differently from a product defect.
How are natural variations treated?
Grain, tone and outline differences in wood are properties of the material and are not treated as damage. If you think what you received falls outside normal variation, contact us and we will look at it.
Contact and support
How do I get in touch?
Message us on WhatsApp on 068 907 3603, or send a message through the contact page. Include your order number if your question is about an existing order.
You can also find us on Instagram and Facebook at @domuella.
Still need help?
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Product advice
Not sure which size or material suits your space? Tell us where it needs to go and we will point you at the right piece.
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